Privacy Policy
Introduction
This policy explains how WOW Group (WA) Pty Ltd Atf for the De Luca Family Trust & WOW Holdings Pty Ltd (ABN 42 135 934 683), trading as WOW Homes (“we”, “us”), handles personal information under the Privacy Act 1988 (Cth)and the Australian Privacy Principles. It covers our clients and enquirers, website visitors, contractors, suppliers, site visitors and job applicants.
When we collect information through a form, at a display home or on site, we also give you a short notice explaining what we are collecting at that point and why.
Collection of Information
What we collect
Depending on how you deal with us, we collect:
- contact and identity details, such as name, address, phone, email and identification documents
- information about your build, such as land, design needs, selections, contract, finance, payment and grant eligibility details, and photos of your home under construction
- for contractors, suppliers and job applicants: business, licence, insurance, qualification, site attendance, safety, payment and application details
- website and advertising data, such as IP address, device, pages viewed, and cookie or advertising identifiers
- some sensitive information, mainly health information (for example, accessibility needs for a design, or an injury on site). We collect this only with consent or where the law requires it, such as for work health and safety reporting
How we collect and hold it
We collect most information from you, through forms, phone, email, display homes, meetings, contracts and site inductions. We also collect it from others where reasonable or where you have agreed. These include referrers, real estate agents, land developers, your broker, lender or conveyancer, lead platforms, and public sources such as Landgate. Our website and ads also collect it automatically through cookies and pixels, including analytics and advertising tools from Google, Meta and TikTok. You can control these through your browser and ad settings.
We hold information mainly in secure, cloud-based systems, with limited paper records. We protect it with reasonable technical and organisational measures. When we no longer need it, we destroy or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC).
Why we use it and who we share it with
We use personal information to:
- respond to enquiries
- quote, contract, design, approve, build and hand over your home
- provide warranty and maintenance service
- manage contractors, suppliers and site safety
- recruit staff
- run and improve our business
- send marketing
- comply with the law
We share it with the parties involved in building a home:
- trades, suppliers, designers, engineers and certifiers
- local governments and other government agencies
- utility providers
- insurers, including for home indemnity insurance
- your lender, broker and conveyancer
- grant administrators
- land developers and real estate agents
We also share it with our IT, marketing and other service providers, with professional advisers, and with authorities where the law requires. We do not sell personal information.
Marketing
We may market to you by email, SMS, phone or online advertising. You can opt out at any time by using the unsubscribe link, replying STOP, or contacting us.
Overseas disclosure
Some of our service providers store or access information outside Australia, mainly through cloud email, storage, customer management, marketing and analytics services. We take reasonable steps to make sure they protect information consistently with the Australian Privacy Principles.
Automated decision-making
We do not use computer programs to make, or substantially make, decisions that could significantly affect your rights or interests. Software helps our team sort and assign enquiries and send automated follow-ups, using your contact details, enquiry details and website activity. A person makes every significant decision, such as whether to offer you contract, what price applies, and whether you qualify for a promotion.
Access, correction and complaints
You can ask to access or correct your personal information by contacting our Privacy Officer. We will verify your identity and respond within 30 days, and there is no charge to ask. If we refuse, we will give you written reasons.
If you have a privacy complaint, contact our Privacy Officer in writing. We will investigate and respond within 30 days. If you are not satisfied, you can complain to the OAIC atwww.oaic.gov.au or on 1300 363 992.
Contact us and updates
Privacy Officer, WOW Homes · 188-198 Churchill Avenue, Subiaco, WA 6008· (08) 9318 6000 ·info@wowhomes.com.au
We review this policy at least once a year. The current version is always on our website.